If something is not right with your order, here is how returns work.

Return window

• We accept returns on all products for 14 days from receipt of the product.
• Customers returning product need a Return Authorization Number before sending anything back.

How to return an item

• Contact us or call 919.756.6700 to request a Return Authorization Number.
• An address for returns is provided during the Return Authorization process.
• Customers pay for shipping of the returned product.

Damaged, defective or incorrect items

• If your order arrives damaged, defective or not what you ordered, we will send a free replacement or a full refund. We decide which, based on the issue and what is in stock.
• Contact us within 14 days of receipt. Send a description of the problem and photos of the item and its packaging through our contact page, or call 919.756.6700.
• Keep the packaging. We may need it to file a carrier claim.
• The 15% restocking fee does not apply to damaged, defective or incorrect items.
• Local? Bring the item to our Eden shop at 250 The Blvd. during store hours for a free replacement or refund.

Fees and refunds

• Returns on all products are subject to a 15% restocking fee.
• There are no refunds on shipping and handling charges, except when we ship a replacement or refund an order because of our error or a damaged or defective item.
• Approved refunds go back to your original payment method within 5 to 10 business days of approval. We email you a confirmation.

Questions before you order? See our shipping policy or contact us.